5 Steps to Aligning KPIs in Contact Centers | Vertex: http://t.co/lvDA3c67 via @AddThis
7:22 PM March 28th
Vertex Business Services Announces Release of eCIS+ Version 3 http://t.co/jLAuHT8t via @BusinessWire
4:09 PM March 15th
Tackling inefficiencies in out-of-hours customer call handling.Vertex's Kate Powell @lgcplus on Councils pressures http://t.co/Lix2IMga
12:26 PM February 24th
